FAQ

Frequently Asked Questions

1. How quickly can you deliver?
   For in stock items, we can do same day ship-outs for those customers that request rush orders. We must receive your order before noon (CST) if you would like the item shipped out that same day. The shipping speeds we offer are Next Day, 2-Day Air, 3-Day or Ground for domestic shipments, while international shipments typically take shipping companies a few business days to deliver. For items that are not in stock, the delivery schedule will vary based on the item. Please contact our sales team to inquire whether a material is in stock.
    
2. What shipping companies do you use? Can you ship 'freight collect'?
   We can use UPS, FedEx,EMS or DHL - whichever you prefer. Yes, we can ship 'freight collect' against your account with any of these shipping companies.
    
    
3. Can you draw up a quote / proforma invoice for me?
   Yes, our sales team can provide official quotes for you. However, you must first specify the billing address, shipping address, e-mail address, phone number and shipping method (i.e., shipping speed, whether or not it is shipping 'freight collect', etc.). We cannot create an accurate quote without this information.
    
4. Do you accept purchase orders?
   We accept purchase orders from customers that have a credit history with us, or have supplied us with one. You can fax, e-mail or mail the purchase order to us (see our contact section for more information). Please make sure the purchase order has both the company/institution letterhead and authorized signature on it. Also, you must specify the billing address, shipping address, contact person, e-mail address, phone number and shipping method. 
   
   
5. Does IGOR  offer discounts?
   Yes, we offer a 5% discount for academic research. In order to qualify for this discount, the receiver must agree to:
   
   
   
   • Provide feedback as to characterization information of the nanoparticles. (Essentially, if you measure a property that's not currently listed on our website, we'd like to know about it.)
      
   • Send us a copy of any publications that use the material. (Simply e-mailing a PDF copy of the published paper is fine.)
      
   • Mention our company as the material supplier in any publications. Since this is standard scientific practice when writing a paper, it should not pose a difficulty.                                                                                                                                                                                         Sales Terms & Conditions

1. Payments:
   We usually choice Bank Tranfer (T/T)  and Western Union. 
2. Warranties: The seller warrants that its products shall conform, in a reasonable manner, to the description of said products, as provided to the buyer by the seller through the seller's website, catalog, analytical data or other literature of the seller. The buyer assumes all risk and liability resulting from use of the products delivered hereunder, whether used singly or in combination with other products, as the risks associated with nanomaterials are not known, and still subject to developing research findings. Due to the unpredictability of product customization, the lead time maybe longer than the one initially quoted.